SUPPORT
How can we help?
Pick a topic and we’ll open an email with the right subject, or write to us directly at [email protected].
- Account & sign-inTrouble signing in, resetting a password, or changing who owns the account.
- Menu & availabilityDishes, prices, categories, photos, and return times that are not showing as expected.
- Table codes & orderingQR codes that will not scan, orders landing on the wrong table, or location checks.
- Staff & kitchen queueInviting or deactivating staff, and tickets that are stuck in the queue.
- Payments & payoutsCard payments, your goLive.menu balance, and withdrawals to your bank.
- Report a problemSomething broken or behaving strangely? Tell us what happened and on which device.
Invite them by email from your dashboard. They set their own password and land straight on the kitchen queue. Nobody can sign themselves up, and only you can invite or deactivate staff.
Turn it off in one tap, or give it a return time. Every guest sees the countdown on their phone, and when it hits zero the dish is back on the menu by itself.
Check the code is printed clearly and is not creased or covered. Orders only go through from inside the restaurant, checked by location; if the signal indoors is weak, guests can use the table-code fallback instead.
Card payments land in your goLive.menu balance. You withdraw to your own bank account, either manually or automatically on a schedule you set.
No. Staff see orders and the menu only. Totals, fees and payouts are visible to the account owner.
Email [email protected] with the subject line "Data Request". Our Privacy Policy explains what we hold and your rights.
Still stuck?
Email us with your restaurant name and what you were trying to do. Setting up a new restaurant instead? Talk to onboarding.
Looking for our policies? Read the Privacy Policy and Terms of Service.